Refund policy

Return & Refund Policy

Last Updated: 28 July 2026

At Prime Pulse, customer satisfaction is our priority. If you're not completely satisfied with your purchase, please review our return and refund policy below.

Returns

Returns can be requested within 1 day of receiving your order.
The product must be unused, in its original packaging, and in the same condition in which it was delivered.
Proof of purchase (order confirmation or invoice) is required.

Non-Returnable Items

The following items are not eligible for return:

Products damaged due to misuse or improper handling.
Products returned without original packaging or accessories.
Personal care or hygiene products once opened (if applicable).

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 4 hours of delivery with:

Your order number.
Photos or a short video showing the issue.

After verification, we'll arrange a replacement or refund, depending on the situation.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.
Shipping charges (if any) are generally non-refundable unless the error was on our side.